Palm River Hotel

The Palm River Hotel offers 73 rooms of unparalleled luxury situated along the banks of the iconic Zambezi River, among towering indigenous trees and only 4 kilometres from Africa’s Natural World Wonder, Victoria Falls.

The Palm River Hotel introduces a new dimension of unparalleled luxury without compromising a sense of home comfort. Vast and unimpeded views of the Zambezi River are complimented by surrounding indigenous flora that encompass a tranquil, peaceful, and private sanctuary, placed within a convenient and central location in Victoria Falls.

Inspired by the traditional East-Coast Australian design style of the Queenslander, the Palm River Hotel provides guests with every modern convenience to make their stay as comfortable as possible while maintaining the old-world charm that is the essence of Victoria Falls. The innovative blend of the traditional Queenslander style and the unique landscape of the upper Zambezi River has resulted in a brand new and distinctive landmark for Victoria Falls.

The hotel’s idyllic location offers the discerning traveller luxury accommodation with easy access to explore Africa’s Natural World Wonder of Victoria Falls, enjoy a plethora of activities on offer within the historical town of Victoria Falls or soak in the magic of the Zambezi River while experiencing the abundant wildlife and birdlife that inhabit the popular tourist destination.

The elegantly appointed room options include, 60x Deluxe Rooms, 2x Deluxe Suites inclusive of 2x bedrooms each, 2x Honeymoon Suites, 3x Executive Suites, 1 x Presidential Suite and a private Villa inclusive of 3 spacious bedrooms. Each room is complimented by expansive views of the mighty Zambezi River which can be enjoyed from a private balcony; enabling guests to feel up close and personal with nature, even from within the comfort of their rooms.

The hotel endeavours to decrease its environmental footprint and increase sustainability where ever possible, and therefore focuses great attention towards environmental preservation, energy conservation, water conservation, waste management, recycling and sustainability in food.

The Palm River Hotel marks another development by the family-run Spencer’s Creek Group, owners of Ilala Lodge Hotel. Both hotels are ideally situated within minutes of Africa’s Natural World Wonder, Victoria Falls in the heart of Victoria Falls town, in Zimbabwe.

Check In	2:00 PM
Check Out	11:00 AM
Hotel Policies	Booking Policy • All rooms will be held until 18:00 Hrs, unless we are informed that the time of arrival will be later. At 18:00 hrs. All rooms will be released automatically. • All guests coming into the hotel must hold a voucher, or the voucher must be sent to us prior to their arrival. • Where there is not enough time to forward the voucher, a voucher number must be sent to us through email. or fax. If the guest does not hold a voucher, they will be asked to settle directly unless clearance is received from the travel agent or tour operator. • Should extras also be sent through to the agency, this must be indicated on the voucher or authority emailed or faxed through, otherwise the guest will be asked to settle direct. • Palm River Hotel will invoice you out at the negotiated nett rate, inclusive of 14.5% VAT. • A children’s rate has been indicated on the rate sheets. • Children under the age of 4 will be accommodated free of charge when sharing a room with their parents or other paying guests. • Palm River Hotel reserves the right to amend the above rates in-line with any government statutory increases. FIT Cancellation Policy • A 20% non-refundable deposit must be made within 30 days from the date of placing the booking for confirmation, and the balance payment must be made on or before 60 days prior to the travel date. • More than 60 days-no charge. 60 - 30 days: 50%. Less than 30 days: 100% cancellation fee. • The above percentages are based on the total value of the individual reservation as booked. • Bookings made within 60 days will be held provisionally for 48 hours. Full payment must be made within 48 hours. • Authorised credit account holders will be required to send a confirmation within 30 days agreeing to be liable to a 20% non-refundable deposit, and the final voucher must be sent not later the 60 days prior to travel date. Groups Cancellation Policy • A 20% non-refundable deposit must be made within 60 days from the date of placing the booking for confirmation and the balance payment must be made on or before 60 days prior to the travel date. • More than 90 days-no charge. 90 - 60 days: 50%. Less than 60 days: 100% cancellation fee. • Bookings made within the 90 days will be held provisionally for 48 hours. Full payment must be made within 48 hours. • Authorised credit account holders will be required to send a confirmation email within 60 days of the booking date, and the final voucher must be sent no later than 90 days prior to the travel date. Covid-19 Policy In the hopes of providing a fair resolution to all parties involved, we are dealing with every request on a case-by-case basis. As difficult a time as it is for all in the travel and hospitality industry, we appreciate your patience as we deal with your bookings. In a volatile circumstance, we reserve the right to change the below policy at any point, without any notice. Please do not hesitate to contact us directly should you have any further questions or queries that require our attention. • We can hold all new bookings on a provisional basis until 90 days prior to travel. • Should we get a confirmed booking for a period where you have guests on a provisional basis, we will advise you to ask the guest to confirm or release their booking. • Deposits are not required. • Confirmation required 30 days prior to arrival, with a voucher or booking reference number. • Payment due 30 days prior to the arrival date. • Should guests test positive in transit and are unable to travel, no cancellation fees will apply, however a 10% administration fee of the full amount due will be charged. • Should borders close without prior notice, no cancellation fees will apply. However, a 10% administration fee of the full amount paid will be charged. • In any case of a guest's cancellation due to positive testing of the virus, we would require adequate doctors/ medical reports. Show All